HotHello.com
   Home   |   Bookmark Chinese Chinese Traditional Chinese
Calling Card  |   Sign Up  |   Order History  |   Online Support  |   Guide  
 
 Service
  Order History  
  Guide  

  Sign Up  
  Change Passwd  
  Forget passwd  

  FAQ  
  Security  

  User Agreement  
  Privacy Policies  

  Online Support  
  About Us  


We accept VISA!
We accept VISA! We accept Master Card!
SSL Certificate
  We are in promotion!
 
Security

Is it secure buying Calling card at your website?
What online payment service does your website use?
Shall I input my Credit Card information?
What is SSL?
Can someone steal my password and pin #, when they are transfered via the Internet?
Does your web site use Cookie?
Does your web page contains Flash, ActiveX, Java Applet dynamic contents?
How can I protect my computer?
How do you protect my password?
Is there any risk to leak the password?
How to protect my password?
What kind password is secure password?
How change my password?
I forget my password, what can I do?
What is PIN encrypted email.


Answers

-
Is it secure buying Calling card at your website?
  Yes! We try our best to secure you information:

1. We use 128-bit SSL key to secure all user critical information on the internet.
2. We only store customers' email address in our database. We promise we won't sell our customers' email to any other person or orgnization.
3. We never store your credit card information in our database.
4. We won't store customers' passwords in plain text. We use a non-reversable technology to store the passwords.
5. We use high strength encryption to store the PINs in database and to send to your email box.
6. We use Authorized.Net, the leading secure payment gateway to process our clients' transactions.
 
 
-
What online payment service does your website use?
  We use:
1.We use the leading secure online payment gateway: Authorized.Net
2. We use 128-bit SSL to protection the database transferring
3. We use encrytion to to protect the PIN email.
 
 
-
Shall I input my Credit Card information?
  You shall input your credit card information. But we will not store the customers' credit card information in our database.

 
 
-
What is SSL?
  SSL is the abbreviate of Secure Socket Layer. It is a secure network communication protocol. We use it for the key information tranfering.

 
 
-
Can someone steal my password and pin #, when they are transfered via the Internet?
  Absolutly NO. All critical data will be tranfered via SSL on the Internet. SSL will protect you password effectively. The PIN # you buying, will be sent to you as an ecrypted file. The password of this file is only known by you. So even your the PIN mail is stolen, it is still safe.
 
 
-
Does your web site use Cookie?
  We use Cookie for sessions. But we encrypt all the information related to users' security. So they are safe.
 
 
-
Does your web page contains Flash, ActiveX, Java Applet dynamic contents?
  For the sake of secure and compability, we DO NOT use any Flash, ActiveX, Java Applet dynamic contents.
 
 
-
How can I protect my computer?
  Using virus clean software or consulting from the experienced IT specilist. Bring your computer to safe status.

 
 
-
How do you protect my password?
  Your password is protected by MD5, a strong hash function. In this format, we can not recover your password. So if you lost your password, we can only setup a new one for you.
 
 
-
Is there any risk to leak the password?
  YES! Incorrect using your password will cause leaking:
1. You write your password somewhere, and it is found by other person.

2. You store your password in your computer, and it is found by other person.

3. Your password is too simple, someone guesses it.

4. Other hack ways to reveal your password.

So please protect your password carefully.
 
 
-
How to protect my password?
  1. Select a secure password.

2. Store your password in your brain.

3. Change your password frequently.

 
 
-
What kind password is secure password?
  The secure password has these features:

1. Interlacedly Use lowcase, upcase letters, digits and symbols.

2. The length of password not less than 8.

3. Non-orderliness.

4. Non-related to your name, birthday, family and anything around you.

 
 
-
How change my password?
  Goto the password change page, enter you login name, old password, and new password. You must enter the new password twice.
 
 
-
I forget my password, what can I do?
  Following the steps:
1. Go to the password change page. Enter you login name in the second section, and press "Submit". We will email a verify code to you.

2. Check your email box and get the verify code.

3. Go to the password change page. Enter your login name and verify code in the second section, and press "Submit", we will set a new password for you.

4. Check your email box and get the new password. You may change your password then.
 
 
-
What is PIN encrypted email.
  To protect you PIN # while transfered via Email, we use the encryption technology. We compress and encrypt the PIN and send it as the attachment of the Email.
 
 
 
 

Copyright © 2002-2020 HotHello.com, All right reserved.